Please read through these instructions before starting the update. We can assist you during our regular business hours (8AM to 5PM Pacific Time).
Updating the Ascend software involves two updates: updating the server software and updating the client software. All updates are downloaded from the Hann's On Software website (http://www.hosinc.com). New software updates are typically posted on the website about once a month. These updates include software enhancements, fixes, new reports and labels, First Databank clinical data and database updates.
NOTE: In environments where workstation/user privileges are locked down and users cannot install updates, a local Admin/Power user will need to download and install the updates.
Updating The Server
The update is packaged into a single update file named Update.EXE. This file is posted on the website and will need to be downloaded and saved in the \Ascend\Update folder on the Ascend server.
NOTE: If you are running in Terminal Services or Citrix, please contact your Hann's On Software Customer Service representative.
Step 1: Download the update (UPDATE.EXE) from the website and save it in the Ascend\Update server folder. This is a self-extracting file that contains the update files. If you are downloading a beta version of the update, there are usually two beta versions posted on the website: Full and Thin. Both contain the same version of the program, but the Thin version does not contain the First Databank updates. So if you recently did an update and already have updated your First Databank files in the past 30 days, you are probably fine by downloading just the Thin version.
Step 2: Unpack the UPDATE.EXE file by double-clicking it but make sure you are unpacking it in the Ascend\Update folder on the server. There may be over 200 files unpacked by this step.
Step 3: Run the client software update by double-clicking on the file "client_setup.msi" and following the step by step instructions.
Step 4: Invoke Ascend. This should launch the server update. When the update is complete, the Ascend Login screen will appear. The file in the update folder, "update log.txt", contains all of the messages that were on the screen during the update. This file is appended each time the update is run.
Step 5: When other workstations attempt to login for the first time after the update, they will automatically be prompted to install the new client version. They should click OK.
NOTE: If you are running in Terminal Services or Citrix, please contact your Hann's On Software Customer Service representative.
Once completed, the UPDATE.EXE is renamed to LAST
UPDATE.EXE in the Ascend\Update folder. If you need to run the update again,
you can rename it back to UPDATE.EXE and start the process again.